- Payment can be paid by direct bank deposit,online transfer,cash.
- A deposit of $150 of your total amount is required for confirmation of your order
- Invoice will be issued once deposit is received – normally takes 2-3 working days
- Any cancellation of order will be subject to $150 of the deposit
- Balance due must be paid in full 10 days prior to the order date
- No order is booked until the deposit is paid
- Order will not despatched until payment in full has been received
- Once Flowers and Weddings has delivered the floral arrangements to the agreed location(s), it is no longer our responsible and will not be held liable for the condition of the flowers
- We are not liable to you or any other person for any direct, indirect, incident, personal injury or negligence resulting from use of goods supplied to you or on your behalf by flowersandweddings
- Substitution: We are working with natural & fresh flowers, we will discuss all the substitution flowers beforehand in case the quality of the flowers is not suitable
Hire Booking, confirmation & payments:
We require a $150 non-refundable deposit to book the day/date with Flowers and Weddings. Full due amount must be payed in full 14 days prior to your wedding ceremony, wedding reception/event. For bookings made within 14 days of your ceremony, event or reception, full payment must be made at the time of the booking. If payment has not been received in full by the due date, the ceremony hire items will not be delivered. Please also note bookings for public holidays attract a surcharge that will be confirmed by Flowers and Weddings. (Public holidays will attract a $170 surcharge).
All items are hired from the set up to the removal time as stated in our/your email/invoice. The hire period is 2.5 hours in total. Set up will begin 1 hour prior to your ceremony start time. Pack up will begin 1.5 hours after your ceremony start time. If you wish to extend the hire period a fee of $100 per hour applies. We must be informed of your request to extend 14 days prior to the wedding day and the extension fee must be paid in advance. On the day extensions cannot be granted, as your items may be re-booked for use later that day.
In the event of a booking cancellation we must receive notification in writing. In case of cancellation deposit will not be refunded as items have been held for you and may not be re-booked.
Additional items for your event/ceremony can be requested until one week before the wedding day and must be paid in full (one week prior to the date). Cancellation of the items cannot be made within 30 days of the wedding as these items have been held for you and may not be re-booked. Changes to location or time of the ceremony may include additional fees if it involves staff/longer hours.
Flowers and Weddings must be informed/discussed the wet weather option for your ceremony beforehand. We will do our best to accommodate reasonable requests to set up your ceremony in an alternative location. However, we do not accept responsibility for any problems that result from (on your wedding day) transferring your ceremony items to your chosen wet weather alternative. If the alternative location involves extra staff, travel time or expenses then extra fees may be inculded. We have the right to refuse to set up ceremony hire items without notification if severe weather conditions occur (outside venue). In the event that bad weather prevents us from setting up items, or if your wet weather alternative means the items are no longer required, no money will be refunded as the items have been held for your wedding and cannot be re-booked.
Damages and Missing Items:
All hire items going missing/damaged during the hire period are your responsibility. You have agreed to be reliable for the replacement or repair of any damaged or missing items provided to you by Flowers and Weddings. Please note that this includes items requiring professional cleaning like- wet aisle runner, damage items- urn, pedestals, missing items like-silk flower arrangements, silk pews, kissing balls etc. In this case an invoice will be issued to you within 5 working days from the date of your wedding.
All permits that may be required are your responsibility. Flowers and Weddings will not held responsible for any rubbish left behind after the ceremony unless we were booked in advance for a clean up service. The fee for standard clean up service is $80. It is your responsibility to ensure we have adequate time (minimum of 45min before your guest arrive) for set up at your location/venue (i.e. the space must be booked to someone else immediately before your wedding). We take no responsibility for anything that does not go to plan if you do not ensure this.
If the location involves difficult access, where a trolley cannot be used to reach the location e.g. stairs or sands or if the distance is greater than 100m from vehicle – $150 surcharge will be apply.
In the unlikely event that Flowers and Weddings is unable to provide the contracted service /ceremony hire due to a fault by Flowers and Weddings our liability is limited to a full refund of the services/ceremony hire items that have not been provided by us. No further compensation will be payable. Flowers and Weddings is not liable for any injury, loss, claim, damage, incidental or consequential damages or expense of any kind which may occur due to direct / indirect use of our services or the hire items provided by us. We take no responsibility for non-delivery or performance due to roadblocks or closures, lockouts, fire or flood or any other cause beyond the control of Flowers and Weddings.
Copyright & Advertisement:
The client acknowledges that all information of any kind provided on our website images, contents is Flowers and Weddings property and client agrees they will not use any material for commercial purpose. By accepting our quote, the client agreeing to the possibility of the photos taken of your wedding for the use in our business promotion/adverting.